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What should I expect from Accord North Division professional management?

The Board and homeowners should expect outstanding customer service.  Accord is managing your Association to protect the integrity of the property to ensure that you have the highest return on your investment.  We hope that we can build a stronger sense of community within your Association.  We accomplish this by enforcing the covenants, making sure the homeowners are paying their dues, and ensuring the property is building money in reserve for future maintenance and projects.  We encourage the homeowners to get involved in several different areas such as serving on the Board, a Committee or just being an involved homeowner.  The people at Accord make the difference in your management experience.  Additionally, Accord has state of the art technology and accounting services to assist the manager and the community in all facets of our service.  Your highest expectations will be met with Accord North Division HOA Management Company.

How is the transition of management to Accord handled?

Accord has an extensive transition plan in place to ensure that the process is seamless.  We have a Transition Coordinator that leads this team, making certain that the procurement of data is received in a timely fashion and imported into Accord’s system.  The Coordinator has a Gantt Chart/Spreadsheet that they follow to address any issues.  The Transition Team consists of the Transition Coordinator, IT Vice President, the Controller, Marketing Vice President, and the Special Projects Coordinator.  They meet on a weekly basis to discuss the needs of each oncoming property.

Will the Board have to devote much time managing the community?

The Board can be involved as much or little as they want to be involved.  This varies in each community depending on the demographics of the community.  Some retirement communities are more involved than some of the working professionals.  Accord can handle all of the day-to-day business of the Association with little involvement from the Board.  The Board will only have to vote on decisions brought forth by the manager. The manager is proactive and when they see items that need attention they will ask permission from the Board to take action.  We like to say that the Board is City Council and the Property Manager is the City Manager.  The Board of Directors makes the decisions and the Property Manager executes the decisions.

How does Accord works with vendors?

Accord handles all vendor relationships.  We work with third party vendors to ensure the Association receives the best price, value and service.  Our vendors know that Accord sets high expectations and realize that they must adhere to these standards at all times.  If you have a vendor that you would like Accord to utilize, then we will work with them as well.  The manager will check their license, insurance and references to establish them as a Accord vendor.

Can I make dues, fines and assessment payments on line?

Yes.  You can make a one-time payment, schedule recurring payments, check your account and lots more on line.  Read how in the “Payments” section above.

What if Accord is asked to leave?

If the unfortunate circumstance arises that Accord’s services are no longer needed, we will comply as requested.  We will ask for an exit interview, so that we may improve any shortcomings in our service for our next client.  We know that there is always room for improvement and like to get feedback from our customers on a regular basis. We earn your business every 30 days. If you give us notice to leave during one month, your contract will be finished by the end of the next month.  We put all your information onto a CD for your Association.  We make the transition out as easy as the transition into CMA because we are confident that you will come back to Accord.  It’s happened in the past.  Someone will leave for a better price, but will be returning to Accord the following year.

What does Association have to loose in selecting Accord?

You have nothing to lose by trying Accord.  We earn your business every 30 days.  That’s why we offer our clients a 30 day out. We guarantee that you will be pleased with Accord.  Give us a try.

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